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FAQ

What is flowbird mobile parking?

Flowbird is a mobile parking app that allows motorists to pay for parking using their mobile device or computer.

How can parking enforcement verify that I have paid for parking using the flowbird app?

Parking enforcement is cloud-based, enabling patrollers to look up current records of valid parking payment transactions for vehicles. There is no need to display a receipt on a vehicle dashboard as evidence of payment. However, you can still view or print a summary of your receipts and parking sessions via the app or website my.flowbirdapp.com

Can I use my flowbird account from anywhere?

Yes you can use your account to pay for parking with flowbird from anywhere. Your flowbird account can be used in all the locations that offer the service. Visit the locations where the service is available.

Purchase and Payment

Is my payment secure?

Yes payment using the flowbird app are highly secure. The flowbird payment system is certified to Payment Card Industry standards.

How much does it cost to use flowbird?

Registration to the Flowbird service is free.
Just create your account on my.flowbirdapp.com or via the Google playstore (Android) or Apple IOS (iPhone) applications.
Register the license plate number of the vehicle you are to park.
During your first flowbird transaction, you will enter your debit/credit card information, which is stored securely so you never have to enter it again. When you select and purchase a parking transaction with flowbird, you pay the standard parking fee charged by the parking operator (private operator, local authority, university, hospital etc) within the location you are parking, plus an additional convenience fee for use of the flowbird service to purchase your parking session. You will be notified of the total parking transaction fee prior to you confirming your payment and the start of your paid parking session.

Account Management

Can I register more than one car in my account?

When you register, you need to supply the license plate number of the vehicle that you are going to be parking. At a later stage, you can add/register other vehicles to your account via the My Account page, or when you perform your next parking transaction.

How can I modify my telephone number?

You can access the interface for modifying your personal data from the My Account page on the app or website. 

My current transaction cannot be seen in the history. Why?

Current transactions are not listed in the history section, but instead, they are displayed on the current transactions page. Your most recent transaction will be displayed in the history of transactions after expiry.

How can I disable options relating to SMS text messages?

If you have opted for text message alerts and notifications, they will be applied automatically when your parking transaction is made. To prevent text message reminders you must modify your choice of options in your device settings.

If you are unable to create an account, please ensure all required fields are correctly entered. If this does not resolve the issue, please contact our customer support team.

When I try to register, my phone number or email address information is rejected, what can I do ?

If there is no error with the telephone number or email address you entered, this means your information is likely already registered to another existing account.
If you have already created an account with the same information, you must either modify or delete your information or details.
If you are still experiencing difficulties, please contact our customer support team.

Can I delete my account?

Yes, you can delete your account and details. Please contact our customer support team.

My account is blocked after 3 attempts of incorrect PIN/password entry.
After 3 unsuccessful incorrect attempts, your account will be blocked. Your PIN/password can be reset via the "forgot PIN code or password" option

Is it possible to download the Flowbird application in another country?

Yes! the Flowbird application can be downloaded from diffrent versions of Apple (IOS) Store and Google (Android) Playstore. Flowbird app is currently available in diffrent countries. If you smartphone is not connected to these stores, you will not be able to view the application

Use of the service

I entered the wrong location code when I performed my flowbird parking transaction?

Unfortunately your parking transaction cannot be cancelled or changed at this stage. You must perform and make payment for a further valid parking transaction with the correct location code. You will otherwise receive a parking or penalty charge notice.
I have received a parking or penalty charge notice (PCN).
Flowbird is not responsible for you receiving parking or penalty charge notices (PCN).
Please check that your parking transaction has been confirmed and/or is in the transaction history of your Whoosh account. You must verify that all details entered by you (license plate and location code) are valid. If you receive a PCN and you believe that your parking session was correctly confirmed. You are entitled to appeal to the parking operator directly for the location you are parked at. You must retain evidence/details of any valid parking payment being performed for your parking session.

How can I verify that my parking transaction/session is valid?

If you have selected the email notification option, you will receive an email confirming your parking transaction. If you have not selected email notification, you can confirm your paid parking session within the current transactions section of the app. You cannot consider your parking session transaction valid until verified. Once your parking session has expired, your parking transaction will appear in your transaction history.

Will I automatically get a reminder when my paid parking session is about to expire?

If you have opted to receive an SMS message to notify you when your parking session will soon expire, you will receive an expiry notification via SMS.

Can I obtain a summary of parking payments made?

Yes, on your Account/History page, you can  export your history of paid parking session transactions.

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